Before contacting us, check our answers to the most common questions.
You can delete your account directly from the app in your profile settings. If you encounter difficulties, send us an email at contact@biyu.one with your registration email address.
In the app, you can report a profile or a conversation using the report button available on each profile and in conversations. Our moderation team reviews each report within 24 hours.
In accordance with the GDPR, you can request a copy of all your personal data. Send your request to contact@biyu.one with a copy of your ID. We will process your request within 30 days.
Premium subscriptions are managed by the App Store (iOS) or Google Play Store (Android). To cancel, go to your phone's settings, then to subscription management. Your Premium access remains active until the end of the paid period.
Profiles are checked by our team and by automated tools, at sign-up and regularly after that. A suspicious profile is removed from discovery while it is being checked. Came across a fake profile? Report it from its page ("Report" button): every report is read by a person.
Cookies and trackers
With your consent, we use trackers to measure site traffic (Google Analytics) and how well our ads work (Meta Pixel). Nothing is set before you choose. You can change your mind at any time via "Manage cookies" at the bottom of the page.
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